How To Track My Order

Hello there! 😊

Are you excited to see where your order is? We're happy to help you track your precious package every step of the way!

Step 1: Check Your Shipping Confirmation Email

Once your order has been shipped, we'll send you an email from [support@petpartnercare.com] that includes your tracking number. If you can't find the email, please check your spam folder.
Please note that it can take 24-48 hours for the shipping carrier to scan the package and for the tracking number to become active. For the most accurate updates, we recommend checking back after this period.

Step 2: Track Your Order Below

Simply click the tracking number in your shipping confirmation email to check your current delivery status.
Please note that it can take up to 24 hours for the tracking number to be updated in the system after it's been registered by the shipping carrier.

Troubleshooting (Frequently Asked Questions)

My tracking number isn't working.
- It may take some time for your tracking number to be registered in the system. Please try again in 24 hours.

My delivery seems to be delayed.
- Please remember that processing time (3-5 business days) is separate from shipping time (3-8 business days within the USA). If your order is significantly delayed beyond the estimated delivery window, please contact us at the details below, and we'll investigate for you.

Tracking shows "Delivered" but I can't find my package.
- Could you please check your mailbox, front desk, or with a neighbor? In most cases, the package has been safely left nearby.

If you need any additional assistance, please feel free to reach out. We're always here to help!