Last Updated: August 2, 2025

 

This Privacy Policy describes how PetPartnerCare (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Services"). For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

1. How We Collect Your Personal Information

To provide and improve our Services, we collect and have collected personal information about you from a variety of sources, depending on how you interact with us.

 

A. Information You Provide Directly to Us: When you interact with our Services, you may directly provide us with the following personal information:

• Contact & Account Details: Your name, email address, physical address, and phone number.
• Order Information: Your billing and shipping addresses, payment confirmation, and other details necessary to fulfill your orders.
• Customer Support Information: Any information you include in communications with our support team.
• Account Details: Your username, password, and security questions.

 

B. Information We Collect Automatically: When you visit or use our Site, we automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include:

• Device and browser information.
• Your IP address and network connection details.
• Information about how you access and use your account or our Site.

 

C. Information We Obtain from Third Parties: We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. These may include:

• Platform Providers: Companies that support our Site and Services, such as Shopify.
• Payment Processors: Services that collect payment information to process your transactions securely.
• Marketing & Analytics Partners: Third parties that help us understand user behavior and tailor advertising. We are not responsible for the policies or practices of these third parties.

 

2. How We Use Your Personal Information:

We use your personal information for the following purposes:

 

• Fulfilling Your Orders: To process your payments, ship your products, and manage returns and exchanges. This is necessary to perform our contract with you.
• Providing and Improving Services: To manage your account, provide customer support, and improve the functionality and security of our Site.
• Marketing and Advertising: To send you promotional communications via email, text message, or postal mail. We may also use your information to personalize the advertising you see on our Site and other platforms.
• Security & Fraud Prevention: To detect, investigate, and prevent potential fraudulent or illegal activities.
• Communication: To communicate with you about your account, orders, or any inquiries you have.

 

 

3. Cookies & Tracking Technologies:

We use Cookies to power and enhance our Site and Services. Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject them. However, please be aware that disabling Cookies may negatively impact your user experience and cause some features to function incorrectly.

 

 

4. How We Disclose Personal Information:

We may disclose your personal information to third parties in the following circumstances:

 

• Service Providers: With vendors who perform services on our behalf, such as IT management, payment processing, fulfillment, shipping, and data analytics.
• Marketing Partners: With business and marketing partners, including Shopify, to provide services and advertise to you.
• Business Transfers: In connection with a business transaction like a merger or bankruptcy.
• Legal Compliance: To comply with applicable legal obligations, such as responding to subpoenas or court orders, and to protect our rights and the safety of our users.

 

In the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:

Category of Personal Information	Categories of Recipients
Identifiers: Basic contact details, order and account information.	Vendors & Service Providers: Payment processors, fulfillment partners, customer support, and data analytics providers.
Commercial Information: Order history, shopping preferences, and customer support inquiries.	Business & Marketing Partners: Affiliates and advertising partners.
Internet & Network Activity: Usage Data, device information, and IP address.	Affiliates & Marketing Partners: Analytics providers and business partners.

We do not sell or share your personal information with third parties for their own purposes, and we do not use or disclose sensitive personal information to infer characteristics about you.

 

 

5. User Generated Content:

If you submit user-generated content (e.g., product reviews) to any public area of our Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

 

 

6. Children's Data:

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under 16 years of age. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us immediately to request its deletion.

 

 

7. Security & Retention of Your Information:

While we implement reasonable security measures, no system is completely impenetrable. We cannot guarantee absolute security. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes.

 

 

8. Your Rights & Choices:

Depending on your jurisdiction (e.g., California, Europe), you may have some or all of the following rights regarding your personal information:

• Right to Access: To request a copy of the personal information we hold about you.
• Right to Deletion: To request that we delete your personal information.
• Right to Correction: To request that we correct any inaccurate information.
• Right to Opt-Out: To opt out of the sale or sharing of your personal information for targeted advertising.
• Right to Appeal: To appeal our decision if we decline to process your request.

 

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising your privacy rights.

 

Managing Communication Preferences: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

 

 

9. International Users:

Your personal information may be transferred, stored, and processed outside of your country of residence, including in the United States. We ensure that any such data transfers are conducted in accordance with applicable laws, using recognized mechanisms like the European Commission's Standard Contractual Clauses for transfers out of Europe.

 

10. Contact Us:

If you have any questions or complaints about our privacy practices or would like to exercise your rights, please contact us.

• Customer Support Email: support@petpartnercare.com
• Phone Number: +1-307-400-7466
• Business Address:  Rexluna, 175 Rickey Blvd. Bear, DE 19701 United States