Hello! 😊 We want to help ensure your precious order arrives safely. Please check the guide below to see the journey from your order to its delivery!

 

The Journey from Order to Delivery

Step 1: Order Processing (Processing Time) Once your order is placed, our team will carefully inspect and package your items. This process takes 3-5 business days.

Step 2: Shipping Begins (Shipping Time) After your order is processed, it will be handed over to our shipping carrier. From there, your package is on its way to you!

 

How Long Will Delivery Take?

• Domestic (USA) Shipping: 3-8 business days
• International Shipping: 3-12 business days (※ These are based on business days and do not include weekends or public holidays.)

Please note that delivery may be slightly delayed during peak seasons or special promotions due to high order volume. We appreciate your patience and understanding!

 

How Do I Cancel My Order?

We work hard to process orders as quickly as possible. If you need to cancel your order, you must contact us within 1 hour of placing it.

• How to contact us: Please send an email to [support@petpartnercare.com] with your order number.
• Important: Once an order has already been shipped, cancellation is not possible.

 

If You Have a Problem with Delivery

• My delivery seems to be delayed. If your tracking information has not been updated for more than 30 days (60 days for international orders), we will send out a new package for you.
• Questions about shipping: If you have any questions, please feel free to contact us. We'll be happy to help!

 

Contact Information

• Customer Support Email: support@petpartnercare.com
• Phone Number: +1-307-400-7466
• Business Address:  2629 W 8TH ST APT 225 LOS ANGELES, CA 90057