We love that you're asking about shipping options!

While our standard shipping comes with a fee, we have a special treat for our members.

Just sign up to become part of our shop’s family, and we’ll issue you a coupon for free shipping on your order.

It's our way of saying thank you!

 It's such a bummer when an item you've got your eye on isn't available, and we're sorry for the inconvenience.

While many of our products are restocked, some limited-edition items may be discontinued. We recommend signing up for our email newsletter or checking the product page for a "Notify Me When Available" option.

You can also contact our customer service team at [support@rexxluna.com], and we’ll gladly check the restocking schedule for you!

 We want to make your shopping experience as smooth and secure as possible!

We proudly accept Shopify Payments for a seamless checkout. Additionally, we take all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

We're sorry to hear it wasn't a perfect match. We truly want you to be happy with your purchase, which is why we offer a 30-day return policy on most items.

To get started, please visit the Return Center on our website and follow the guided steps.

Please note that some items may not be eligible for a refund, such as personalized products, opened food items, or anything that is no longer in a resalable condition. 

To help us process your request, please be ready to submit 2-3 photos of the product and a detailed reason for your return or exchange through our Return Center.

 We know that feeling of excitement waiting for your new items to arrive! Typically, our standard shipping takes 3-7 business days.

 Please keep in mind that factors like weather, your location, and carrier schedules can sometimes cause delays.

If a delay occurs, it may extend the delivery time by an additional 7-10 days, but we'll always do our best to get your order to you as quickly as possible.

We totally get that you're eager to follow your package's journey to your doorstep! The easiest way is to click the tracking link provided in your shipping confirmation email. If you can't find it, please be sure to check your spam or junk folder.

For even more convenience, you have two other great options:

- If you’re a member, simply log in to your account and check your [Order History].

- You can also visit the [Track Order] page (found at the very bottom of our website) and enter your order number and email address to see its status instantly.

Your tracking information will go live as soon as the carrier scans your package at their facility.

Oh no, that’s the last thing we want for our customers.

If your package was lost in transit or arrived damaged, please reach out to our customer service team right away at [support@rexxluna.com].

We will immediately launch an investigation with the shipping carrier and work with you to find a solution as quickly as we can.

We've all been there—that moment you realize you need to make a change.

We process our orders very quickly to get them to you faster, which means there's a very small window to make changes. While you can cancel an order before it has shipped, modifications become impossible once it's on its way.

Please contact our customer service team immediately at [support@rexxluna.com] with your order number. 

We will do our absolute best to help, but we can't guarantee we'll be able to stop the shipment in time.